Regional Recognition for Service Quality
Juan Santamaría International Airport has consolidated its position as one of the best in the region in terms of passenger experience, according to international evaluations that measure quality standards, operational efficiency, and user satisfaction.
The airport terminal, the main international gateway to Costa Rica, has been recognized for its efficient processes, modern infrastructure, and services designed to enhance the travel experience.
Juan Santamaría International Airport is managed by AERIS Holding Costa Rica (Costa Rica), under the supervision of the Consejo Técnico de Aviación Civil (Costa Rica) (CETAC) and the Dirección General de Aviación Civil (Costa Rica) (DGAC).
Infrastructure and Operational Efficiency
Among the factors influencing these recognitions are the continuous modernization of infrastructure, the optimization of migration and security processes, and the expansion of commercial and service areas.
The airport has implemented improvements in signage, service times, and operational technology, aligned with international civil aviation standards. These actions help maintain competitiveness compared to other airports in Central America and the Caribbean.
Strategic Gateway for Tourism and Investment
Juan Santamaría Airport plays a strategic role in the country’s tourism and economic development. According to the Instituto Costarricense de Turismo (Costa Rica) (ICT), air connectivity is a key factor in positioning Costa Rica internationally as a sustainable destination.
The terminal handles the majority of the country’s international air traffic, facilitating the arrival of visitors, investors, and business travelers. Its performance directly impacts the country’s image and regional competitiveness.
Passenger Experience as a Central Axis
International evaluations that measure passenger experience consider variables such as cleanliness, security, waiting times, customer service, accessibility, and commercial offerings.
The continuous strengthening of these indicators allows the airport terminal to maintain high quality standards, reinforcing its reputation as one of the best-rated airports in the region.
With this positioning, Juan Santamaría International Airport consolidates its role as key infrastructure for connectivity, tourism, and Costa Rica’s economic development.
Official Sources Consulted
• AERIS Holding Costa Rica (Costa Rica)
• Consejo Técnico de Aviación Civil (Costa Rica)
• Dirección General de Aviación Civil (Costa Rica)
• Instituto Costarricense de Turismo (Costa Rica)
